BLOOM SERVICES SUBSCRIPTION AND USE AGREEMENT

BLOOM SERVICES SUBSCRIPTION AND USE AGREEMENT

Update: 20.02.2025

Between :

Firstcom Global Payments S.A., a public limited company with a board of directors, with a share capital of 100,000,000 FCFA, whose registered office is located at Cocody Riviera Golf 4, Cité Laguna Golf, Complexe Laguna Gate, 25 BPM 1033 Abidjan 25, registered with the Trade and Personal Property Credit Register (RCCM) of Abidjan under number CI-ABJ-03-2024-B14-00044, publisher and owner of the Bloom application (hereinafter referred to as "the Service Provider" or "Bloom")

And:

The Bloom Client (hereinafter referred to as "the Client").

1. Purpose & Scope

The purpose of this contract is to define the conditions under which the Client may subscribe to and use the payment services offered by the Bloom application (hereinafter referred to as "the Application"), in accordance with the regulations in force.

The Bloom App offers users the ability to create, customize, purchase, and send digital gift cards as well as virtual prepaid Mastercard cards. By using these services, users agree to comply with the rules and policies established by Firstcom Global Payments SA.

The Bloom services are provided on the basis of a partnership and distribution agreement for co-branded Mastercard cards entered into between Firstcom Global Payments SA and Guaranty Trust Bank Côte d'Ivoire (hereinafter referred to as "the Partner Bank"), and the terms and conditions of use of the Partner Bank's Mastercard prepaid cards are also applicable in connection with the use of the Bloom services.

We invite you to read this agreement carefully and to consult our privacy and personal data processing policy before starting to use the Application.

We are committed to providing quality service and protecting the privacy and security of your personal information. If you have any questions or concerns about this Agreement or our Privacy Policy, please feel free to contact us at compliance@bloomcard.app or support@bloomcard.app email address .

By using the Bloom App and Services, you agree to the terms and conditions set forth in this Agreement.

2. Definitions

Acceptance of the Agreement: Act by which the Client accepts the terms and conditions of the contract by ticking the consent box when registering for the Bloom application.

Bloom App: Reference to the mobile app developed by Firstcom Global Payments SA, allowing users to create, customize, purchase, and send digital gift cards and virtual prepaid Mastercard cards.

Partner Bank: Designation of the bank authorized and authorized to issue, manage and distribute electronic money, in partnership with Firstcom Global Payments SA for the provision of payment services within the Bloom application.

Bloom Prepaid Card : Refers to a physical prepaid card issued in partnership with the Partner Bank and Mastercard. This card is pre-loaded with an amount determined by the cardholder and can be used to make online or in-store purchases, up to the limit of the available balance on the card.

Bloom Virtual Prepaid Card: Refers to a digital prepaid card generated by the Bloom application, in partnership with the Partner Bank and Mastercard. This card is pre-loaded with an amount determined by the cardholder and can be used to make online or in-store purchases (under certain conditions), up to the limit of the balance available on the card.

Bloom Gift Card: Refers to a virtual prepaid card that is purchased and pre-loaded by a customer and then sent electronically to a recipient. This card can be used to make purchases online or in-store (under certain conditions), within the limit of the available balance on the card.

Bloom Partner Gift Card : Refers to a virtual prepaid card that is purchased and pre-loaded by a customer and then sent electronically to a beneficiary. This card offers exclusive benefits at the partner merchant whose logo is indicated on the partner gift card. These benefits may include discounts or special offers, in addition to its general use. This card can be used to make purchases online or in-store (under certain conditions), within the limit of the available balance on the card.

Customer or User: An individual or entity that uses the Bloom app to access the payment and digital gift services offered.

Agreement: Reference to the contractual agreement between the Client and Firstcom Global Payments SA, governing the use of the Bloom application and related services.

Electronic Consent: Agreement given electronically by the Client to be bound by the terms and conditions of the contract by ticking the consent box when registering for the Bloom application.

Copy of the Agreement: Electronic version of the contract sent by email to the Client after registration in the Bloom application, serving as a reference for any subsequent consultation of the terms and conditions of the contract.

ATM (Automatic Teller Machine): Refers to a banking machine allowing users to withdraw cash using their bank card, available within the GIM UEMOA and Mastercard network in Côte d'Ivoire and abroad.

Service Fee: Refers to the fee applicable to the user when purchasing gift cards through the Bloom app. These fees may include, but are not limited to, a percentage of the total amount of the gift card purchased, a fixed activation fee, or additional fees related to specific personalization or electronic delivery options.

GIM UEMOA (Groupement Interbancaire Monétique de l'UEMOA): Refers to the regional body responsible for the interoperability of payment systems and the processing of electronic transactions between banks and financial institutions of the member states of the West African Economic and Monetary Union (UEMOA).

NFC (Near Field Communication): Refers to a contactless communication technology that allows compatible smartphones and bank cards to make secure payments on electronic payment terminals equipped with Tap to Pay functionality.

Card Limits: Pre-set limits governing authorized transactions and loading amounts for Mastercard Virtual Prepaid Cards, as defined in the Agreement.

Relay Points : Refers to partner establishments approved by Bloom that allow users to top up their card in cash and access certain services linked to their account.

Privacy Policy: Document describing the practices for collecting, using, sharing, and protecting users' personal data by the Bloom App, available in the App and forming an integral part of the Agreement.

QR Code (Quick Response Code): Refers to a two-dimensional barcode that can be scanned via the Bloom app, allowing secure payments to be made in-store or between users for card-to-card transactions.

Tap to Pay: Refers to a contactless payment feature that allows users to make transactions simply by holding their physical card or NFC smartphone close to a compatible POS terminal.

POS (Electronic Payment Terminal): Refers to a device used by merchants to accept credit card payments, including contactless payments via Tap to Pay and QR Code scanning.

KYC (Know Your Customer): The identity verification procedure used by the Bloom app to confirm the identity of users in accordance with current anti-money laundering and countering the financing of terrorism regulations.

3. Current regulations

For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below:

Uniform Law on Banking Regulation: Legal text adopted by the member states of the West African Economic and Monetary Union (WAEMU), under the aegis of the Central Bank of West African States (BCEAO). It aims to establish a harmonized regulatory framework for banking and financial activities in WAEMU member countries in order to strengthen the stability, transparency and supervision of the banking sector.

Instruction No. 008-05-2015 of the BCEAO : Refers to the instruction issued by the Central Bank of West African States (BCEAO) governing the conditions and modalities for the exercise of the activities of electronic money issuers in the member states of the West African Monetary Union (WAEMU), in force on the date of signature of this contract.

Law No. 2016-992 of 14 November 2016 : Refers to the law on the fight against money laundering and the financing of terrorism, in force on the date of signature of this contract.

Law No. 2013-450 of 19 June 2013 : Refers to the law relating to the protection of personal data, in force on the date of signature of this contract.

Instruction No. 001-01-2024 of the BCEAO : Refers to the instruction issued by the Central Bank of West African States (BCEAO) relating to payment services in the West African Monetary Union (WAMU), in force on the date of signature of this contract.

The parties acknowledge and agree that any reference to the regulations in force in this Agreement includes the provisions of the laws and regulations listed above, as well as any subsequent modification, extension or replacement thereof.

4. Privacy Policy & Personal Data Processing

The privacy and security of your personal data is very important to us. This Privacy Policy is intended to inform you about how we collect, use, share and protect your personal data.

We invite you to refer to the specific document available in the app to view our complete and detailed privacy policy. This document covers the following topics:

1. The types of personal data we collect from you.
2. The purposes for which we use your personal data.
3. The legal bases we rely on to process your personal data.
4. How we share your personal data with third parties.
5. Your rights as a user regarding your personal data, including the right to access, rectification and deletion.
6. The security measures we put in place to protect your personal data from unauthorized access or disclosure.

We encourage you to take the time to read our Privacy Policy carefully in order to fully understand your rights and our data protection commitments.

5. Conditions of access to the Bloom application service

Eligibility:

· To be eligible to use the Bloom App Services, users must be at least 18 years old.

· They must also have an identified phone number and internet access.

· In addition, they must hold a valid ID, which can be verified during the registration process.

Access to the Service:

· The Bloom App services can be accessed from the mobile app downloadable from the Apple Store for iOS device users and Google Play for Android device users.

· Users can also access Bloom's services through the www.bloomcard.app website.

Login and Personal Access Code:

· Once registered, users must log in to the Bloom app using a personal access code.

· This personal access code must be kept confidential by the Client and must not be shared with others.

· For security reasons, the access code will be locked after three erroneous attempts, requiring additional verification of the Customer's identity to reset the code.

6. Registration Process

1. Downloading the Application. First, download the Bloom app from the Apple Store for iOS devices or from Google Play for Android devices. Alternatively, the Client can access the official website www.bloomcard.app to register.

2. Installation of the Application. Once the download is complete, the Customer must install the application on their mobile device by following the instructions provided by the download platform.

3. Launch of the Application. After installation, the Customer can open the Bloom app by clicking on its icon on the home screen of their device.

4. Account Creation. When the application is first launched, the Client is invited to create an account. To do this, they must provide the required information, such as their name, phone number, and email address.

5. Identity Verification (KYC). After entering their personal information, the Customer will have to go through the identity verification (KYC) process to uncap the payment cards.

6. Phone Number Validation. For security reasons, the Customer validates their phone number by entering a verification code sent by SMS.

7. Creation of the Personal Access Code. Once the identity has been verified and the phone number has been validated, the Customer will be able to create a personal access code to secure their account. This personal access code will be used to log in to the app each time you use it.

8. Finalization of the Registration. Once all the previous steps have been successfully completed, the Client finalizes their registration and accesses the full functionalities of the Bloom application.

7. KYC process

The Know Your Customer (KYC) process is an essential procedure for verifying the customer's identity and ensuring compliance with anti-money laundering, countering the financing of terrorism, and other criminal regulations.

1. Collection of Identifying Information. The process begins with the collection of the customer's identifying information, such as their full name, date of birth, address, and national identification number or passport.
2. Verification of Identification Documents. The customer is asked to provide copies of official identification documents, such as a national ID card, passport, or driver's license. The documents provided are examined for authenticity and validity.
3. Validation of Information. The information provided by the customer is validated by the Bloom application by comparing the data provided with the identification documents provided. The information is also verified by the payment service provider using external databases to confirm the identity of the customer.
4. Risk Assessment. Based on the results of the audit, a risk assessment is conducted to determine the level of risk associated with the client. Criteria such as transaction history, source of funds, and fraud history are considered in this assessment.
5. Approval of the KYC process. Once the KYC process is successfully completed and the customer's identity is confirmed, the customer is approved for transactions within the Bloom app. The customer can then benefit from higher transaction limits and full use of the payment services offered by the app.
6. Regular Update. The KYC process is an ongoing procedure, and the client's information is regularly updated to ensure its accuracy and validity. Customers are required to notify the Bloom app of any changes in their credentials or financial status.

8. Features of Bloom Cards

Bloom offers several types of Mastercard prepaid cards, tailored to the different needs of users.

1. Bloom Prepaid Card (Physical and Virtual)

Refers to a reloadable Mastercard prepaid card, allowing its holder to make online and in-store payments, as well as withdrawals from automatic teller machines (ATMs).

• Available in physical (plastic) and virtual (digital) formats.
• Rechargeable via mobile money, bank transfer, credit card and partner points of sale.
• Accepted at all Mastercard-affiliated payment terminals and merchants.

2. Bloom Gift Card

Refers to a single-use prepaid Mastercard card that is purchased and loaded by a person and then sent to a beneficiary electronically.

• Reloadable only once upon purchase and valid until the balance is exhausted or the card expires.
• Usable for online and in-store payments.
• Customizable map
• Available in digital version and delivered by Whatsapp or via the Bloom app.
• Accepted at all Mastercard-affiliated payment terminals and merchants.

3. Partner Gift Card

Refers to a single-use Mastercard prepaid card, co-branded with a merchant or a brand, purchased and loaded by a person and then sent to a beneficiary electronically.

• Reloadable only once upon purchase and valid until the balance is exhausted or the card expires.
• Usable for online and in-store payments.
• Customizable map
• Available in digital version and delivered by Whatsapp or via the Bloom app.
• Accepted at all Mastercard-affiliated payment terminals and merchants.

9. Features of the Bloom app and cards

The Bloom app offers a smooth, fast and secure payment experience with a range of advanced features, subject to specific pricing per transaction where applicable.

1. Card Customization

Users can customize their gift cards in two ways:

• Choose a design from a large catalog available in the app.
• Create their own design by adding personalized images, photos and texts for a unique and original card.

2. Create and send gift cards (instant or scheduled)

Gift cards can be sent immediately or scheduled for a later date (birthday, special event, etc.). The sending is done directly by email, WhatsApp or via BloomChat, guaranteeing instant reception by the beneficiary.

3. Partner Gift Cards

Users can choose a partner gift card, which displays the partner merchant's logo. These cards can be used anywhere Mastercard is accepted, with exclusive benefits at the selected partner.

4. Group Gifting

With Group Gifting, several people can contribute to a collective gift card.

• The initiator creates the gift card and selects a group of contributors from their contacts in the app.
• The total amount is divided equally among the participants.
• Each contributor receives a payment link via BloomChat, WhatsApp or email to pay their share.
• Once all payments have been made, the card is automatically sent to the recipient.

5. Secure online payment with 3D Secure (3DS)

Online payments with Bloom cards are secured thanks to 3D Secure (Mastercard SecureCode). When making a purchase, the user must validate the transaction by entering an OTP (One-Time Password) code received by SMS and/or WhatsApp, guaranteeing enhanced protection against fraud.

6. In-store payment via QR Code and Tap to Pay (available from H2 2025)

· Payment by QR Code : Bloom cards can be used at partner merchants by scanning a QR code generated at the checkout.

· Tap to Pay on POS: Users with an NFC-enabled Android smartphone can make contactless payments by holding their phone close to an electronic payment terminal (EPT).

7. Instant card-to-card transfer

Users can transfer funds instantly:

• Via QR code : by simply scanning another user's QR code.
• Via BloomChat : by sending money directly in a conversation with a contact.

8. Cash withdrawals from GIM UEMOA and Mastercard ATMs

Bloom prepaid cards allow cash withdrawals from ATMs in the GIM UEMOA and Mastercard network, in Côte d'Ivoire and abroad.

9. Reloading prepaid cards

· By mobile money : via the app with Orange Money, Moov Money, MTN Money and Wave.

· Cash : at partner Bloom relay points , where users can make a cash deposit.

10. Pricing conditions

Bloom's pricing conditions are as follows:

1. Fees & Commissions :

· Cost of the Bloom Physical Card. The cost of acquiring the Bloom physical card is 5,000 FCFA. For the launch period, this price is set at 2,000 CFA francs.

· Cost of the Bloom Virtual Card. The virtual card is free of charge.

· Virtual Gift Card Service Fee. The cost of the virtual gift card varies between 3% and 5% of the value of the card.

· Premium Fees. Bloom offers a monthly Premium subscription at 1,000 FCFA, offering its members exclusive benefits and special discounts at our merchant partners.

· ATM Withdrawal Fees :

o GT Bank: Withdrawals from GT Bank ATMs are free.

o GIM UEMOA Network: The fee for withdrawals on the GIM UEMOA network is 500 FCFA per transaction.

o Outside GIM UEMOA / International: The fee for withdrawals from ATMs outside GIM UEMOA is 2,750 FCFA per transaction.

· Payment fees by POS (Electronic Payment Terminal):

o Côte d'Ivoire : Payments by POS in Côte d'Ivoire are free.

· International and Web : For payments made internationally or online, a 2.5% fee is applied.

· Mobile Money Top-Up Fee. Top-ups made via Mobile Money (Orange Money, MTN Money, Moov Money, Wave) are subject to a fee of up to 2% of the amount topped up.

· Pick-up Point Charging Fee. Topping-up at an approved Bloom relay point incurs a fee of 1.5% of the amount recharged.

· Insufficient Funds Fees. In the event of a transaction rejected for insufficient funds, a fee of 500 FCFA is applied.

· PIN Reset. If you need to reset your PIN, a fee of 500 FCFA is applied.

· Monthly Management Fee. A monthly management fee of 500 FCFA applies.

2. Fee Transparency :

(a) The card purchase fee is transparent and clearly indicated during the card reload process, allowing customers to know the total cost of the transaction before confirming the transaction.

(b) At the time of validation of the transaction, prior to payment, the Bloom App presents a screen detailing the value of the card purchased and the amount of fees charged by Bloom.

3. Confirmation de la Transaction :

(a) Before proceeding with the payment, the Customer is requested to check and confirm the details of the transaction, including the amount of the fees, to ensure that they fully understand the applicable fees.

(b) By confirming the transaction, the Client expressly accepts the fees levied by Bloom for the service provided.

4. Payment of Fees :

(a) The fees levied by Bloom are automatically deducted from the total amount of the transaction at the time of payment.

(b) Customer is responsible for paying all applicable fees related to the use of Bloom's services.

5. Fee Changes :

(a) Bloom reserves the right to change fees and commissions at any time, subject to reasonable notice to clients.

(b) Changes will be communicated to customers via the communication channels designated by Bloom.

11. Card Limits

Card caps determine the maximum transaction and load limits for each type of card issued by Bloom. These ceilings are set in accordance with the regulations in force and may be subject to adjustment depending on the information provided by the Client or regulatory developments.

1. Regulatory ceilings :

Maximum balance. The maximum balance you can have on a physical Bloom card is 2,000,000 FCFA, while for a Bloom virtual card, the maximum balance is 200,000 FCFA.

Cumulative monthly reloads. You can top up your cards up to a total of 10,000,000 FCFA per month.

Reload amount. The maximum amount you can top up in a single transaction is 2,000,000 FCFA, with a daily top-up limit set at 3,000,000 FCFA, spread over a maximum of 5 transactions per 24 hours.

Local withdrawals from ATMs. You can withdraw up to 2,000,000 FCFA per day, with a maximum of 5 daily withdrawals. The maximum amount per withdrawal transaction is 400,000 FCFA.

International ATM withdrawals. The international withdrawal limit is 1,200,000 FCFA per day, with a maximum amount per transaction set at 400,000 FCFA.

Payments by Electronic Payment Terminal (EPT) internationally. You can make payments up to a total amount of 3,000,000 FCFA per day, spread over a maximum of 20 transactions. The maximum amount per transaction is 1,000,000 CFA francs.

Online payments (Internet). For online payments, the daily amount is capped at 3,000,000 FCFA, spread over a maximum of 20 transactions, with a maximum amount per transaction set at 1,000,000 FCFA.

2. Initial Cap and Full KYC:

When registering for the service for the first time and purchasing a card, the initial maximum limit is set at 200,000 CFA francs. To exceed this cap, the Client must successfully pass its full KYC process, including verification of its identity in accordance with the provisions of this Agreement.

4. Ceiling Adjustments :

Card limits may be adjusted according to the specific needs and circumstances of each customer, subject to compliance with anti-money laundering and countering the financing of terrorism regulatory requirements.

12. Conditions of use of the cards

1. Online use:

· Bloom Prepaid Cards can be used to make online purchases on participating merchants' websites.

· During the online payment process, the Customer will be required to enter the required information from their Bloom prepaid card, including the card number and security code.

2. In-store use:

o Bloom Prepaid Cards can also be used to make purchases at participating merchants' stores.

o For in-store payments with a virtual card, the Customer can choose between reading the merchant's QR code or contactless payment on the merchant's electronic payment terminal (EPT), if this option is available.

3. Restrictions :

o Only Bloom physical prepaid cards cannot be used to make cash withdrawals from automatic teller machines (ATMs).

o Gift cards are single-use and can only be used up to the amount initially provisioned. Once the card balance is depleted, the card is no longer usable.

o If the amount of the purchases exceeds the available balance on the card, the transaction will be declined.

o If the amount of purchases exceeds the limits allowed on the card (as defined in the terms and conditions), the transaction will be declined.

13. Validity Period of the Cards

Virtual cards. Virtual cards are valid for a period of one (1) year from the date of issue. After this time, the card will automatically expire and can no longer be used to make purchases.

Virtual Gift Cards. Virtual Gift Cards are valid for a period of three (3) months from the date of issuance. After this time, the card will automatically expire and can no longer be used to make purchases.

Physical Cards. Physical cards are valid for three (3) years from the date of issue. At the end of this period, the card will be deactivated and can no longer be used to make payments.

It is the Customer's responsibility to ensure that they use their card within the specified period of validity. After this time, the card will automatically expire and can no longer be used.

14. Notifications

The Bloom App Customer may receive several types of notifications to inform them about various events and activities related to their account and use of payment services. Here is a description of the main notifications a user can receive:

Transaction Confirmation. The Client will receive a notification whenever a transaction is successfully completed from their account. This notification will confirm the details of the transaction, such as the amount, recipient, and date.

Card Top-Up Notification. When a user tops up their gift or prepaid card through the Bloom app, they will receive a notification to confirm that the top-up has been completed successfully and the funds have been added to their card.

Security Alerts. In the event of suspicious activity on the Customer's account or unauthorized access attempts, security alert notifications may be sent to inform the Customer of the situation and request the Customer to take appropriate action.

Balance Notifications. Users can receive periodic or on-demand notifications about the available balance on their account or on their gift or prepaid cards.

Security Alerts. In the event of a change in security settings or significant changes to the Customer's account, security alerts may be sent to inform the Customer of such changes and ensure the security of the Customer's account.

Promotions and Special Offers. Customer may also receive notifications regarding promotions, special offers, or new products offered by Bloom or its business partners.

Customer Service Notifications. In the event of a complaint, support request or follow-up request, the Customer may receive notifications from customer service to inform them of the status of their request and the actions taken to resolve it.

15. Obligations and Responsibilities of the Parties

Obligations and Responsibilities of the Service Provider

• Transaction Security. The provider is responsible for implementing robust security measures to protect user transactions from fraud, identity theft, or unauthorized access. This includes the use of advanced encryption technologies, firewalls, and fraud detection systems to ensure that sensitive user information is kept safe.
• KYC (Know Your Customer). The provider implements rigorous KYC procedures to verify users' identities and prevent money laundering, terrorist financing, and other illicit activities. This involves collecting and verifying user credentials, such as government-issued IDs and proofs of address, in accordance with current regulations.
• Data Privacy. The provider guarantees the confidentiality and protection of users' personal data in accordance with data protection laws and regulations. This includes implementing policies and security measures to prevent unauthorized access to or disclosure of user information.
• Communication to Regulatory and State Authorities. The Provider shall cooperate with the relevant regulatory and state authorities by providing them with all necessary information on its activities, policies and compliance procedures. This may include submitting regular reports, responding to requests for information, and participating in compliance audits.
• Duty of Vigilance and Alert. The service provider exercises a constant duty of vigilance to detect and report any suspicious activity or activity that does not comply with the regulations.
• Access to Data. The provider authorises the partner bank and regulatory authorities to access the platform and user data for compliance checks and regulatory investigations. This ensures full transparency and effective oversight of payment activities carried out through the Bloom app.
• Customer service. The provider provides efficient and accessible customer service to respond to users' questions, concerns, and complaints regarding the payment services.
• Handling Complaints. The provider is obliged to handle all complaints from users with diligence, impartiality and transparency.
• Data Recording and Retention. The provider is responsible for the recording and storage of user data for a minimum period of 5 to 10 years, in accordance with the regulations in force.

Obligations and Responsibilities of the Client:

Users of the Bloom app also have obligations and responsibilities that they must comply with when using the payment services.

• Compliance with Terms of Use. Users should carefully read and agree to the terms of use of the Bloom app before starting to use it. They must comply with all rules, policies and guidelines established by Firstcom Global Payments SA and the partner bank in connection with the use of the payment services. Users
• Use of Maps. The user of the Bloom Card is fully responsible for its use. He assumes all the consequences of the operations undertaken with his card, as long as he has not formulated an objection to it. It is important to note that any payment order given by means of Bloom cards is irrevocable, which implies that the user cannot contest its validity once the transaction has been completed. Accordingly, it is the responsibility of the user to protect their card and associated information to prevent fraudulent or unauthorized use.
• Identity Verification (KYC). Users must provide accurate and up-to-date credentials when signing up for the Bloom app. They must cooperate with the payment service provider to go through the identity verification (KYC) process required to access certain features or to increase transaction limits.
• Legal Use. Users must use the payment services in a lawful manner and in accordance with applicable laws and regulations. They must not use the Bloom app for fraudulent, illicit or unethical purposes.
• Credential Protection. Users are responsible for the confidentiality and security of their credentials, such as their password and PIN. They must not share their credentials with third parties and must take steps to prevent unauthorized access to their account.
• Reporting Suspicious Activity. Users must report any suspicious or unauthorized activity on their account or any suspected violation of the Bloom App Terms of Service. They should contact the payment service provider's customer service immediately to report any issues or concerns.
• Responsible Use of Prepaid Cards. Users must use Mastercard Virtual Prepaid Cards responsibly and in accordance with the established Terms of Use. They must respect transaction limits and not make fraudulent or abusive transactions.
• Cooperation with Customer Service. Users must cooperate with the payment service provider's customer service to promptly resolve any issues or concerns related to the use of the payment services. They should provide accurate and complete information to facilitate the problem-solving process.
• Compliance with Claims Deadlines. Users must submit any claim or dispute within the time limits specified by the payment service provider. They must provide all the necessary evidence and information to support their complaint and facilitate its review by the payment service provider.

16. Risks and Precautions

The Client acknowledges the risks inherent in the use of the payment services and undertakes to observe the prudent measures recommended by the Service Provider to limit these risks.

Risks of using the payment service:

· Fraud. Potential for fraud related to unauthorized use of payment information or fraudulent transactions.

· Theft or Loss of Card. Risk of theft or loss of the payment card, resulting in unauthorized access to the Customer's funds.

· Misuse. Risk of the payment card being misused by third parties.

· Cyberattacks. Risk of Mastercardnt cyberattacks compromising the security of the Customer's information or transactions carried out via the application.

Precautionary Measures to Observe:

· Protection of Information. The Customer must ensure that it protects its payment information, including login credentials and credit card data, by avoiding sharing it with third parties and by using complex passwords.

· Transaction Monitoring. The Customer is encouraged to regularly monitor their transactions for any suspicious or unauthorized activity and to immediately report any issues to the App's customer service.

· Blocking in Case of Theft or Loss. In the event of theft or loss of the payment card, the Customer must immediately contact customer service to block the card and avoid any fraudulent use.

· Secure Use of the App. Customer must ensure that they use the Bloom App on secure devices and do not disclose their credentials to untrusted sources.

· Enable Fail-Safe. The Bloom app offers built-in security features such as the ability to block the card in case of theft or loss. Customer is encouraged to enable these features to enhance the security of their account.

17. Article 19: Licenses & Intellectual Property Rights

Licences :

· By agreeing to the terms of this Agreement, Customer acknowledges and agrees that any software, applications, content, or other materials provided by Bloom as part of the Service are protected by intellectual property rights, including but not limited to copyrights, trademarks, and patents.

· Bloom grants Customer a limited, non-exclusive, non-transferable license to use the software and content provided as part of the Service, solely for the purpose of accessing and using the Service in accordance with the terms and conditions of this Agreement.

· Customer agrees not to reproduce, modify, distribute, publicly display, publicly perform, transfer, or otherwise exploit the software, application, content, or other materials provided by Bloom, except as expressly permitted by Bloom or to the extent permitted by applicable law.

Intellectual Property Rights :

· Customer acknowledges that Bloom is the sole and exclusive owner of all right, title, and interest in and to the Service, including but not limited to the intellectual property rights associated with the Service, except as otherwise expressly provided in this Agreement.

· No right, title or interest in the Service or in any intellectual property rights associated with the Service is transferred to Customer except as expressly provided in this Agreement.

· The Client agrees to respect all of Bloom's intellectual property rights and not to contest the validity or ownership of such rights.

Use of the Mark :

· Unless otherwise agreed to in writing by Bloom, Customer agrees not to use Bloom's name, logo, or other trademark in any manner that could cause confusion as to the origin of the service or that could disparage or discredit Bloom.

· Bloom reserves all rights to its trademark and reserves the right to take legal action to protect its intellectual property rights.

18. Cancellation and Refund Terms

Opposition :

· The payment order given by means of the card is irrevocable. Only objections expressly motivated by the loss or theft of its personal identifiers, the hacking of its equipment, or any other fraudulent act allowing an unauthorised use of its card, as well as the fraudulent use of the card or data related to its use, are admissible by Bloom.

· The Client must declare as soon as possible the loss, theft or fraudulent use of the card or its personal identifiers. This declaration must be made during business hours by Bloom's Customer Support, with all supporting documents for the opposition request, and no later than within 48 hours.

· Filing a Police Complaint: In the event of theft of the Bloom cards at the same time as the mobile phone, the Customer is also invited to file a complaint with the competent authorities, usually the local police. A copy of the police report may be requested by Bloom to process the objection request.

· Bloom is committed to implementing secure procedures to enable Clients to report incidents in a timely and efficient manner.

· The Customer has the option of suspending the Card at any time from the Bloom application. It is immediately taken into account.

· In the event of a valid objection, Bloom will take appropriate measures to block access to the relevant account or payment card in order to prevent fraudulent use.

Reimbursement :

· The refund is possible at any time by request addressed to Bloom's customer service. The Customer may submit a refund request for fraudulent transactions made on their account after reporting the loss, theft, or fraudulent use of their card.

· Refund requests must be submitted within the timeframes specified by Bloom, typically within Forty-eight (48) hours of the discovery of the incident.

· The Customer must provide Bloom with all necessary information and evidence to support its refund request, including but not limited to details of the fraudulent transaction, account statements, and any other relevant documentation requested by Bloom.

· Bloom undertakes to promptly and diligently review all refund requests and notify the Client of its decision within the specified time frames.

· In the event of approval of the refund, Bloom will credit the Customer's account with the refunded amount as soon as possible, with a maximum refund period of thirty (30) business days following the approval decision.

Exceptions :

· Bloom reserves the right to refuse a request for reimbursement if it considers that the request is fraudulent, abusive or contrary to the terms and conditions of the contract.

· Customers acknowledge that Bloom also reserves the right to suspend or terminate their account in the event of abusive or fraudulent use of the service.

19. Claims

Filing the Claim. If you believe you have been wronged, you can make a complaint to us. To do so, please send us a request in writing, including all relevant supporting documents, to the following address [insert complaint address].

Processing the Complaint. Upon receipt of your complaint, we will send you an acknowledgement of receipt as soon as possible. We will review your complaint carefully and provide you with a complete response within a maximum of seven (7) business days.

Communication of the Response. We will send you our response in writing, preferably electronically or by registered mail with acknowledgement of receipt. This response will include a detailed explanation of the steps taken to resolve the issue raised in your claim.

Additional Remedies. If you are not satisfied with our response or if no agreement could be reached, you always have the option of referring the matter to the relevant regulatory authority to resolve the dispute.

20. Modification of the Agreement

· Any modification of this contract will be notified to the Client at least two (2) months before its effective date. This notification will be made through the Bloom app, by email or by any other appropriate means of communication.

· If the Client does not notify its disagreement with the proposed changes before the effective date, these modifications will be deemed to have been tacitly accepted by the Client.

· In the event of rejection of the proposed changes, the Client has the right to terminate the contract between it and its service provider free of charge. Such termination must be notified before the date of entry into force of the amendments.

21. Account Closure

· In addition to the possibility of terminating the contract in the event of a change, the Client has the right to terminate the contract at any time by giving one (1) month's notice. This termination will not entail any costs for the Customer.

· Termination of the contract can be carried out by contacting Bloom's customer service or by using the features provided for this purpose in the application.

22. Applicable Law & Dispute Resolution

The Contract is governed by Ivorian law.

Any dispute relating to the Contract, in particular its validity, interpretation and performance, shall be settled amicably between the parties, no later than one (01) month after the notification of objections made by the complaining party.

In the absence of an amicable settlement at the end of this period, the dispute will be decided by the Commercial Court of Abidjan

23. Availability of the Service

1. Availability of the Service :

(a) Bloom agrees to provide a service that is available 24 hours a day, 7 days a week, subject to the terms set out in this Agreement.

(b) Customers acknowledge that Bloom cannot guarantee continuous and uninterrupted availability of the service due to various technical and operational factors.

(c) Despite our efforts to maintain constant availability, the Service may be temporarily unavailable in order to perform refreshing, updating, backup or maintenance operations, or due to communications network failures or other events beyond our control.

2. Limitations of Liability :

(a) Bloom shall not be liable for any temporary unavailability or malfunction of the Service, except in cases of willful misconduct or gross negligence on the part of Bloom.

(b) In no event shall Bloom be liable for any direct, indirect, incidental, special or consequential damages arising out of the unavailability of the service, including but not limited to loss of profits, revenue, data or goodwill, even if Bloom has been advised of the possibility of such damages.

3. Notification of Unavailability :

(a) Bloom undertakes to inform Customers to the extent possible of any period of planned downtime of the service for maintenance or update operations, unless unforeseen circumstances make such notification impossible.

(b) In the event of unplanned unavailability of the service, Bloom undertakes to take all reasonable measures to restore the service as soon as possible and to inform the Customers as soon as possible of the situation and the measures taken to resolve the problem.

24. Unforseeable Circumstances

In the event of the occurrence of a force majeure event affecting the use of the Bloom application, Firstcom Global Payments SA shall be exonerated from any liability for any delay or failure in the performance of its obligations under this Agreement. Force majeure events include, but are not limited to, natural disasters, armed conflicts, acts of terrorism, strikes, major technical failures, and decisions of government authorities impacting the provision of the Bloom App services. In such circumstances, Firstcom Global Payments SA will immediately inform users of the Bloom App of the impact of the force majeure event on the services provided and will take all reasonable steps to limit interruptions and mitigate the consequences for users.

25. Contract Duration & Termination

1. Duration of the Contract :

(a) The term of this Agreement shall be equivalent to the term of the Cards issued under this Agreement, unless terminated earlier in accordance with the terms set out below.

2. Termination by the Client :

(a) Customer may terminate this Agreement at any time by providing one (1) month's prior written notice to Bloom.

(b) No termination fee will be charged to the Customer in the event of termination of the contract.

3. Termination by the Partner Bank or Bloom :

(a) The Partner Bank and Bloom reserve the right to terminate this Agreement, including the associated Virtual Cards, at any time and without notice, if they become aware of fraudulent activity in connection with the Customer's use of the Card.

(b) In the event of termination of the contract by the Partner Bank or Bloom due to fraud, the Client will be immediately informed of the termination and the action taken.

4. Consequences of Termination :

(a) In the event of termination of the Agreement, the Customer is obliged to cease all use of the Cards and to return all physical and virtual Cards in its possession to Bloom within the time specified by Bloom.

(b) Termination of the Agreement shall not affect the rights and obligations accrued by the parties up to the date of termination, including but not limited to the Customer's payment obligations for services rendered up to the date of termination.

5. Termination Communications :

(a) Any notice of termination of the Agreement shall be given in writing to the other party in accordance with the terms of communication specified in this Agreement.

26. Contacts & Support

In case of need for assistance, questions or complaints, the Customer may contact Bloom using one of the communication channels mentioned below. The Bloom team will be happy to help and respond to user inquiries as soon as possible.

· Live chat via the Bloom app : For immediate assistance, use the live chat feature built into the Bloom app. Our team is available to help you in real time.

· Email : You can send us an email at support@bloomcard.app. We aim to respond to all inquiries within 24 business hours.

· Online Help Center : Check out our FAQs to find answers to frequently asked questions. This resource is available 24/7.

· Social networks:

For updates, announcements, or to ask your questions, you can follow us and contact us on the main social networks.

27. Acceptance & Consent

Acceptance of the contract. By using the Bloom platform, the Client acknowledges that he/she has read, understood and accepted the Terms and Conditions of this contract.

Contractual Commitment: By accepting the terms and conditions of this Agreement, you contractually agree to comply with all the provisions and obligations stipulated herein. Failure to do so may result in termination of your access to the App and cancellation of your rights to use.

Last updated: February 20, 2025

Updated on: 18/04/2025